Last Updated: December 2025
At The Healing Herbs Box, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website or place an order.
By using our website, you agree to the terms below.
1. Information We Collect
We collect the following types of personal information when you interact with our website:
1.1 Information You Provide to Us
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by our payment gateway — we do not store card information)
- Account login details
- Any information submitted through forms, emails, or customer service messages
1.2 Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Cookies and tracking data
- Pages viewed and time spent on the site
- General browsing behaviour
This helps us improve our website and personalise your experience.
2. How We Use Your Information
We use your personal information to:
- Process and deliver orders
- Manage subscription renewals
- Communicate updates about your orders
- Respond to customer inquiries
- Improve website performance and user experience
- Send marketing and promotional emails (only if you opt in)
- Maintain legal, tax, and accounting records
- Prevent fraud and secure transactions
3. Subscription & Billing Information
Because our business includes a monthly subscription service, we store the necessary information to manage:
- Recurring billing
- Subscription status (active, paused, cancelled)
- Cutoff rules related to the 12th of each month
- Delivery scheduling
We never store or access your card details. All payments are processed securely by our authorised payment partners.
4. How We Share Your Information
We do not sell or rent your personal information.
We only share information with trusted third parties who help us operate our business:
- Delivery couriers
- Payment processors
- Email marketing services (only if opted in)
- Website and hosting providers
- Analytics tools
These partners are required to keep your information confidential and use it only for services you have requested.
5. Cookie Policy
Our website uses cookies to improve functionality, personalise content, and analyse website traffic.
You may disable cookies in your browser settings, but some features may not work properly.
6. Data Protection & Security
We are committed to safeguarding your personal information using:
- Encrypted connections (SSL)
- Secure servers
- Access controls
- Regular security monitoring
While we take strong precautions, no data transmission is 100% secure, but we do our best to protect your information at all times.
7. Your Rights Under POPIA
In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal data
- Correct or update personal information
- Request deletion of your data
- Withdraw consent for marketing
- Request what information we have stored about you
- Lodge a complaint with the Information Regulator
To exercise these rights, email us at info@thehealingherbbox.co.za.
8. Marketing Communications
You will only receive marketing emails if you choose to opt in.
You can unsubscribe at any time using the link in the email or by contacting us directly.
9. Subscription Cutoff Reminder (Important)
As part of our subscription service terms:
You must cancel, pause, or skip your subscription before the 12th of each month.
Any cancellation after this date will only apply to the following month.
This rule is included here so that you fully understand how your data (such as your subscription status) is used for order processing.
10. Retention of Your Information
We keep your information only as long as needed to:
- Process orders
- Maintain subscription records
- Comply with legal and tax requirements
- Provide customer support
Once no longer needed, data is securely deleted or anonymised.
11. Children’s Privacy
Our website is not intended for individuals under 18.
We do not knowingly collect personal information from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
13. Contact Us
For questions or requests regarding this Privacy Policy, please contact us:
📩 Email: info@thehealingherbbox.co.za
📦 Website: www.thehealingherbbox.co.za