Thank you for supporting The Healing Herbs Box.
We’re committed to providing high-quality herbal products and an excellent customer experience. Please review our policy below to understand how returns, cancellations, and subscription management work.
1. Returns & Exchanges
Because our products contain consumable, natural herbs, we cannot accept returns once a box has been shipped and delivered. However, we will gladly assist with any issue caused by:
- Damaged items
- Missing items
- Incorrect products received
- Quality concerns
If you experience any of the above, please contact us within 7 days of receiving your box at info@thehealingherbbox.co.za with your order number and photos (if applicable). We will resolve the issue through a replacement or store credit.
2. Refunds
Refunds are only issued under the following conditions:
- Your order has not yet been packed or shipped.
- You were accidentally charged due to a system error.
- A duplicate payment occurred.
Refunds are processed within 3–7 business days back to your original payment method.
Please note: We cannot refund subscription renewals that were processed after the cutoff date (see Section 3).
3. Subscription Cancellations & Pauses
To ensure smooth planning, harvesting, and packing of fresh herbs, all subscription changes must be made before our monthly cutoff date.
Monthly Subscription Cutoff Policy
You must cancel, skip, or pause your subscription before the 12th of each month.
- Any cancellation after the 12th will only take effect the following month.
- Renewal payments automatically process on the same date every month unless changed by you.
- Boxes scheduled after the cutoff date cannot be refunded or cancelled.
4. How to Cancel or Pause Your Subscription
You can manage your subscription at any time through your account dashboard:
- Log in to your account.
- Go to Subscriptions.
- Select Manage next to your active subscription.
- Choose to Cancel, Pause, or Skip the next box.
If you need help, email us at info@thehealingherbbox.co.za.
5. Order Changes & Address Updates
All shipping address changes must be submitted before the 12th of the month.
Any updates made after this date may only apply to the next month’s delivery.
6. Lost or Stolen Parcels
If your parcel shows as delivered but you did not receive it, please contact the courier directly. We will do our best to assist, but we cannot be held responsible for parcels stolen after delivery.
7. Contact Us
If you have any questions regarding this policy or need assistance with an order, please reach out:
📩 Email: info@thehealingherbbox.co.za
📦 Website: www.thehealingherbbox.co.za